We understand that sometimes your online purchase might not be a perfect fit. At ivercares.com, we encourage you to explore and experience your new product. However, if you find that it doesn’t meet your expectations, just let us know within 2 to 3 days of receiving your order. We’ll surely accept your return query and offer you a full refund — no questions asked.

Returns & Refunds Will Be Accepted Under the Following Conditions:
∙The product was purchased directly from our official website: ivercares.com
∙The return request is made within 2 to 3 days of delivery
∙The item is new, unused, and in its original packaging with tags
∙A valid proof of purchase, such as an order confirmation or invoice, is provided.

How to Request a Refund:
To initiate a return and refund, simply follow these steps:
1.Contact our customer support team at info@ivercares.com within 2 to 3 days of receiving your order.
2.Clearly mention the items you wish to return along with your order number.
3.Our support team will help you get a return authorization and guide you through the process.
4.Send the products back to us using a trackable shipping service.

Guidelines for Returns and Exchanges:
Every order is thoroughly tracked and recorded. If there’s an issue with your order, we’ll inform you right away and offer a replacement or a full refund — your satisfaction is our guarantee.
We’ll make sure to stand behind every product we ship. If the first reshipment doesn’t resolve the issue, we’ll process a full refund. Shipping costs may vary based on destination and carrier.

Damaged or Defective Items:
If your order arrives damaged or doesn’t reach you at all, we’ll reship it at no extra cost.
If a return is requested and approved, you’ll receive a full refund. We kindly ask for your patience and understanding as we may require up to 30 business days from the original shipping date to process the refund thoroughly.

Cancellation Policy:
If you need to cancel an order, please contact us immediately.​
Cancellations are only possible before the order has been shipped.​
If your order has already been dispatched, you may still request a refund by following the return steps mentioned above.